Telefónica Investigación y Desarrollo

http://www.tid.es/

Telefónica is the leading telecommunications operator in the Spanish- and Portuguese-speaking world, and one of the largest telecoms sector companies in the world. The companies in the Telefónica group provide a complete range of communications services which includes fixed telephony, mobile telephony, data transmission and added-value services, business services, internet access, directories, CRM services and audiovisual media content production and broadcasting.

Telefónica Investigación y Desarrollo (Telefónica's R&D branch) was created in 1988 to lead the group's activities in this field. TID's mission is to help improve Telefónica's competitiveness through technological innovation, broadening the range and quality of services on offer and making it possible to reduce operating costs. Its natural clients, therefore, are all group companies.

TID's main business lines are: the creation of new differentiating services for fixed and mobile telephony and internet; the optimisation of the effectiveness and quality of business processes, especially those dedicated to customer relations services and management, the development of network and services management systems; contribution to the development of broadband networks; strengthening of Telefónica's activities in the development of the Information Society and prospective activities set up to identify, develop and apply aspects, opportunities or technologies which could impact on Telefónica's future business growth.

Currently TID has three premises, in Madrid, Valladolid and Barcelona. It employs over 1200 people; 92% of them hold a University degree. All the activities in Telefónica I+D are carried out conforming to an in-house methodology, supported with tools, which has been awarded an ISO 9001 Certification in 1994 and ISO 14001 since 1998.

Telefónica I+D has participated in numerous European projects, whether from the Framework Programmes (RACE, ACTS, IST) as well as from other programmes (ESPRIT, EUREKA, CTS, COST and BRITE). It has also developed and helped in the deployment of many systems and applications for the Telefónica Group's product lines.